Customer Service Representative – State Farm Agent Team Member

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As a Customer Service Representative, your primary objective is to provide an outstanding experience for our customers. You'll help with policy changes, billing questions, claims-related support, and general account service—while keeping documentation accurate and communication clear. This role is ideal for someone who enjoys helping people, pays attention to details, and takes pride in getting things done the right way.

Provide prompt, friendly, and accurate customer service (phone, email, and in-office)

Assist customers with policy changes, billing questions, and claims-related needs

Explain coverage options and help customers understand their choices (within guidelines)

Document conversations and follow-up tasks clearly and consistently

Build strong customer relationships through proactive follow-up and reliability

Work closely with the team to ensure smooth handoffs and excellent service

Strong customer service skills and a professional communication style

Detail-oriented and organized (accuracy matters here)

Comfortable on the phone and able to handle a steady flow of customer needs

Proactive problem-solver who can follow process and still think independently

Team-oriented, dependable, and coachable

Active Property & Casualty License (required to begin employment)

Active Life & Health license (required to begin employment)

If not currently licensed, must be highly motivated and willing to obtain required licenses within a defined pre-employment timeframe

Paid time off (vacation + personal/sick days)

Health / dental / vision benefits

Retirement plan

No expectation of nights and/or weekends

Growth opportunities within the office

Salary plus commission/bonus

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Ryan McCloskey - State Farm Agent may be the right fit for you!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.

Our office is located in Puyallup, WA.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.