Customer Service Specialist-ER

Customer Service Specialist – ER

McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued. At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.

The Customer Service Specialist – ER plays a critical role in ensuring exceptional support and service within the Emergency Room (ER) environment. Some weekends and holidays are required for this position. This position is responsible for obtaining accurate demographic and insurance information for patients admitted to MRHC for both inpatient and outpatient services, and for registering patient data into the computer system accurately and in a timely manner.

The specialist verifies insurance eligibility and precertification through online systems or phone access and ensures valid physician orders are received upon admission. This role also communicates with departments throughout the hospital to resolve any admitting issues and serves as a key link between patients, medical staff, and administrative teams to enhance the overall patient experience.

The position requires professionalism, and efficiency when handling sensitive and urgent situations while maintaining accurate documentation and supporting smooth ER operations.

Minimum Qualifications:

• High school diploma or equivalent required
• Customer service experience preferred (healthcare experience is a plus but not required)
• Basic knowledge of computers and ability to learn new systems
• Strong verbal and written communication skills
• Ability to handle sensitive situations with professionalism and empathy

Preferred Qualifications:

• Experience in a healthcare or hospital setting
• Familiarity with medical terminology
• Knowledge of insurance processes or willingness to learn

Responsibilities:

• Accurately collect and enter patient demographic and insurance information
• Register patients for inpatient and outpatient services in a timely manner
• Verify insurance eligibility and precertification via phone or online systems
• Communicate effectively with hospital departments regarding admitting issues
• Document interactions accurately while maintaining confidentiality (HIPAA compliance)
• Assist with patient check-ins, scheduling, and follow-up communication
• Some weekends and holidays are required for this position.

Skills:

• Strong communication and interpersonal skills
• Attention to detail and accuracy in data entry
• Ability to multitask in a fast-paced environment
• Basic computer skills and willingness to learn hospital systems
• Problem-solving skills and a team-oriented mindset