Customer Service Specialist

Customer Service Specialist

At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment. This offers hands-on experience where you'll work closely with our department managers. In this position, you'll develop communication, organizational, and customer service skills while gaining insight into dealership operations.

What You'll Do:

• Respond to customer inquiries via phone, text, email, and online platforms
• Provide friendly, helpful information and guidance
• Assist customers with scheduling appointments and next steps
• Follow up to ensure a smooth and stress-free experience
• Keep accurate records of customer interactions
• Represent Castle Automotive Group with professionalism and care
• Support dealership staff with other tasks as needed

What We're Looking For:

• Strong verbal and written communication skills with a warm demeanor
• A genuine passion for helping people with positive attitude
• Previous customer service experience is helpful, but not required
• Eagerness to learn and be trained in dealership processes
• Ability to multi-task and thrive in a fast-paced team environment
• Driven and goal-oriented personality to reach your full potential

Compensation & Benefits:

• Competitive base pay + generous performance-based bonuses up to $55k annually
• Opportunities for growth within Castle Automotive Group dealerships
• Positive, team-driven work environment
• 401(K) with employer match
• Major Medical & Dental (50% employee paid premium) & Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Paid Time Off accrued from date of hire
• Employee vehicle purchase discounts

Why Join Us?

Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We're looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one. If you're looking for a role where you can make an impact while growing your career, we'd love to meet you.