Customer Support Representative

Customer Support Representative

Job Category: Customer Support

Job Type: Full-time

Location: Raynor Corporate Drive Campus 200 E Corporate Dr Dixon, IL 61021, USA

Description

Essential Duties and Responsibilities:

• Prepares product quotations for new and existing garage door applications.
• Fields telephone calls and live chats. Will respond to voice, fax, and email messages from the network of authorized Raynor dealers.
• Required to assist in the management and completion of team email requests.
• Determines the appropriate equipment for an application based on information and conditions present at the job site.
• Calculates requests for incorrect billing, discounting, freight or requests for credit.
• Resolves issues that will arise from conducting business in a supplier customer relationship.
• Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
• Skilled in product construction and bills of material evaluation for new and replacement orders.

Knowledge, Skills and Abilities:

• PC skills with experience in MS Office and knowledge and use of JD Edwards preferred.
• Excellent written and verbal communication skills.
• Detail-oriented, strong time management, organizational skills, and the ability to work independently and as part of a team.
• Proficient in product knowledge
• Strong communication and organizational skills
• Flexibility to accommodate changing priorities

Core Values:

• Deliver Service
• Be Positive
• Embrace Family
• Be a Team Player
• Show Integrity
• Have Grit

Pay: $19.00-25.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits:

• 401(k) with company match
• Dental insurance
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

Education

Required: High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.