Customer Support Representative (Temporary – Three Month Assignment)

Temporary Customer Support Representative

Shellback Semiconductor Technology is currently offering a challenging and rewarding opportunity for a temporary Customer Support Representative. This is a 3-month assignment designed to support increased business demand and operational needs.

This role is a critical component to the continued success of SHELLBACK. Effective customer management is a key element of our team. We offer a fast-paced, innovative environment where you will be trained and empowered to provide world-class customer service to our global customer base.

This position is an on-site role.

Your Impact

We are searching for a positive, detail-oriented individual with excellent communication and administrative skills to thrive in a fast-paced, high-pressure environment. The ideal candidate will be able to multitask effectively while handling a high volume of order entry and customer interactions.

Key Responsibilities

• Provide customer service via email (90%) and phone (10%) to customers and internal sales teams
• Manage orders from quotation through delivery
• Respond to customer inquiries in a timely and professional manner
• Prepare and provide price quotations
• Process customer orders and issue order acknowledgements
• Track and maintain records of quotes, returns, and backorders
• Interface consistently with:
  • Customers and their representatives
  • Outside Sales Team, including upper management
  • Manufacturing and Operations teams (U.S. and international)
  • Finance Department
  • Product Management

Additional Responsibilities

• Resolve customer issues in a timely and efficient manner
• Provide proactive updates to customers regarding order status
• Ensure orders are processed accurately and on time
• Collaborate with procurement on out-of-stock items and late purchase orders
• Assist customers with shipping, order progress, and general inquiries
• Maintain and update open order reports to meet delivery expectations
• Process Return Material Authorizations (RMAs) for warranty and repair services
• Support product managers with pricing updates
• Assist supervisor with daily operational tasks

Requirements

Required Skills/Qualifications

• Strong written and verbal communication skills
• Excellent organizational and administrative abilities
• High attention to detail and accuracy
• Strong typing and data entry skills
• Proficiency in Microsoft Office (especially Excel)
• Ability to quickly learn new systems and processes

Preferred Qualifications

• Experience with Salesforce or similar CRM systems
• Prior customer service experience
• Experience in an OEM or manufacturing environment (semiconductor industry a plus)
• Familiarity with manufacturing terminology (BOM, PO, Work Orders, etc.)
• Experience with ERP systems such as Syteline, NetSuite, or similar

Education/Training

• Associate's or Bachelor's degree preferred, but not required
• Willingness to quickly learn company products, particularly spare parts and repair services

Additional Details

• Duration: 3-month temporary assignment
• Schedule: Full-time
• Potential Extension: Based on business needs and performance, this role may be extended or considered for a permanent opportunity