Development Services Technician

Development Services Technician

The Development Services Technician performs routine paraprofessional work in support of the Planning & Building and Engineering Departments; processes applications for a variety of development and related permits; explains City code, policies, procedures and fees to the public; locates and retrieves records and information; research land use information and histories; maintains the database of permits, receipts, plans, and other record documents; performs general office support duties; and performs related duties as assigned. ~This is a non-telecommuting position~

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Staffs the department's public counter to ensure residents and developers are greeted and assisted in a timely manner;
• Acts as the department's primary point of contact to assess resident and developer needs in order to determine what assistance is required and which codes and policies apply;
• Aids residents, contractors and developers with on-line permit applications;
• Responds to department phone and email inquiries in a timely manner to ensure customer concerns/questions are addressed at the initial point of contact, when possible;
• Tracks and routes projects in an electronic format;
• Reviews projects for completeness, accuracy and conformance to the City's planning, zoning and engineering requirements to ensure divisions are receiving all necessary information to proceed with projects;
• Processes applications for simple permits (including minor encroachment, administrative sign, temporary use, temporary sign, simple engineering, retaining wall, and moving permits), inspections, or services for customers;
• Determines applicable charges due to the City for services such as building application fees, zoning application fees, and various construction fees;
• Prepares and logs receipts and billing to ensure accurate recording of payments, deposits and refunds for all divisions in the Planning & Building and Engineering Departments;
• Routes inquiries and plans to the appropriate staff member;
• Inspects project sites, collects field data regarding development issues in the Santee community to ensure the assigned staff member has accurate information to address the concern/issue;
• Prepares general department correspondence including zoning verification letters, impact fee estimates, notices of denial for business license applicants; and
• Performs other duties as assigned.

Any combination of education and experience which demonstrates the ability to perform the duties of this classification. An example would be: EDUCATION : Graduation from high school or equivalent supplemented by college level coursework in planning, engineering, drafting, construction technology or a related field, and EXPERIENCE : Two (2) years of recent experience providing customer service at a public facing environment, preferable at a front counter related to development processing, building and/or engineering, processing plan checks and permits, or equivalent responsibilities. Public sector experience is highly desirable. Experience in planning, engineering, GIS, or a related field is highly desirable. Licenses and Certificates: Possession of a valid Class C California Driver's License with a safe driving record.

The applicant selected will be subject to a criminal history investigation through the California Department of Justice (DOJ) and employment reference checks and will be required to submit verification of the legal right to work in the United States. A waiver for reference and background information must be completed. City of Santee employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.