DISPATCHER – AUSTIN

Dispatcher Position

The Dispatcher position ensures the optimal assignment of personnel, equipment, and materials to meet daily operational requirements for TDS. This role plays a central part in maintaining workflow continuity by monitoring job progress, adjusting schedules, and resolving conflicts as they arise. The Dispatcher collaborates closely with Operations, Customer Care, Sales, and affiliate partners to support service delivery and maintain high operational standards.

Core responsibilities include:

• Updating master files and preparing route files for producing schedule and work order-based routes based on schedules provided by Operations Management.
• Supporting drivers by uploading daily route information and troubleshooting data issues with on their tablets.
• Assigning work to drivers and vehicles based on various factors including distance, time restraints, traffic, and driver skillset.
• Communicating to Operations Management of any drivers not logged into their assigned routes daily.
• Responding to internal calls and emails regarding services including equipment placement, driver ETA and service concerns.
• Responding to driver's calls via landline and driver issued radios.
• Reviewing future work requests to ensure adequate drivers will be scheduled, equipment required is onsite and ready to meet customer's requests.
• Communicating to drivers on route multiple times throughout the day to ensure safe operations of trucks, completion of work assigned, and resolve service concerns. Rerouting any work that may not be completed but the current driver to ensure it will be completed.
• Debriefing drivers at end of route to ensure all work is reflected as complete, disposal information was obtained and entered, pictures reflected on any service concern or skipped stop, and log off time is populated.
• Obtaining detail on any incomplete work orders and sharing with the driver's management team.
• Reviewing open logs and route files from prior day. Resolving missing data and closing the files.
• Communicating route delays to customer support teams with projected plans on completion of delayed services.
• Properly identifying priority services in routing software to help identify trends and efficiency concerns.
• Following TDS communication protocols for service calls, safety incidents, hot loads and other abnormal safety concerns while on route that may arise.
• Attending monthly safety meetings.
• Entering and maintaining vital operational service documentation on accounts ensuring routes are profitable and efficient.
• Communicating service concerns with customers same day to prevent delayed services.
• Entering any necessary work orders to help ensure service for a customer. Contacting customers to help resolve issues when a driver is onsite.
• Other duties as assigned.

Required skills and qualifications include:

• High school diploma or equivalent
• Two years of customer service or waste industry experience
• Excellent written and verbal communication skills
• Ability to use common office equipment – i.e., phones, radio systems, desktop computers
• Proficiency with using internet mapping programs
• Ability to achieve proficiency with all data management software and applications utilized for dispatch processes within the first six months
• Must have basic math skills
• Ability to achieve proficiency with routing software used by TDS dispatchers, within the first six months
• Ability to effectively and fluently communicate in English in both written and verbal form
• Ability to carry out instructions furnished in written, oral or diagram format
• Problem-solving ability
• Knowledge of safety practices, accident management and commercial driver's license regulations
• Ability to achieve proficiency with TDS locations and service areas in each line of business within the first six months

Preferred skills and qualifications include:

• Industry or trucking knowledge and or experience
• Dispatching experience

Required licenses & certifications:

• None