Dispatcher (HVAC)

Created/Revised Date: 5/4

Anticipated Closing Date: 5/29

Location: Mira Loma, CA

Shift: 6-3pm + OT +

[Hourly Pay Range - top and bottom range] [Salary Pay Range - top and bottom range] and Other Compensation:

• [The hourly rate for this position is expected to be between $[20 - 40] per hour, depending on geographic location, experience and other qualifications of the successful candidate.]

Employment Type - Direct Hire

FLSA Status: Non exempt
Schedule: Monday - Friday 6-3pm

About the Role:

5+ years of Commercial HVAC Dispatching

Essential Skills

• HVAC Knowledge: Must understand Commercial HVAC terminology and service processes to match the right technician's skill level to specific job requirements.
• Mapping & Routing: Experience with GPS tracking and routing tools to minimize travel time and fuel costs; being effective and effect for the company as well as for our customers.
• Planning: The ability to anticipate potential scheduling issues before they cause delays; think quickly to make good solid decisions with routing and scheduling.
• Software Proficiency:
  • Experience with industry-standard software such as Sage and ServiceTrade
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
• Soft Skills High-level multitasking, conflict/problem resolution, and the ability to remain calm in a fast-paced environment with shifting priorities.

Key Responsibilities

Customer Service, Dispatch, & Communication

• Routing and assigning jobs based on a technician's specific skillset, their location, prioritizing emergency calls, and optimizing routes to reduce travel time.
• Ensuring technicians have the necessary parts, site access codes, site contacts, and job details before they arrive on-site.
• Managing the "dispatch board" to account for last-minute cancellations, technician illnesses, or priority emergency calls.
• Monitoring day-to-day job progress to ensure work is completed within budget and deadlines.
• Reviewing work orders daily for accuracy, completion, or if needing to reschedule.
• Customer communication: Assisting with inbound service calls, emails, providing status updates for appointments and ETAs. Ensuring high customer satisfaction.
• Handling of frustrated customers; especially during peak seasons like extreme heat or cold, with empathy and professionalism.
• Covering a rotating shift for on call
• Assist in providing ongoing support to dispatch team on standard operating procedures.
• Training new employees.
• Assist as a high-level point of contact for complaints or service escalations.
• Other various lead duties

Benefits:

Medical, dental, vision, pto, sick

Disclaimer: The compensation and benefits information in this posting represent a good faith and reasonable estimate of what it might pay for this position. This information may be modified at any time, subject to applicable law.

Equal Opportunity Employer:

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Massachusetts Candidates:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice

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