DISPATCHER

Position: Dispatcher

• Implement and maintain an effective dispatch system
• Must have Automotive Service Experience
• Manages the workflow in the shop
• Coordinate and assign tickets to the technicians
• Ensure the shop is efficient and productive
• Communicate between technicians, service advisors and management
• Ensuring completed repairs meet quality standards and perform road test on all vehicles
• Monitor the progress of repairs, update job status, and proactively communicate any delays or issues
• Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains a clean work area.
• Other duties assigned