Electronic Services Specialist I

Essential Functions

Member Service

• Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.

• Provide general support processing for check and ACH processing.

• Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.

• Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.

• Analyze check deposit trends and patterns to provide better Member experiences.

• Perform detailed review of check image processing, corrections, and adjustments.

• Analyze ACH mismatch report and appropriately block unauthorized transactions.

• Support, balance and reconcile Lockbox processing and payment corrections.

• Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries.

• Process corrections and adjustments to accounts and loans.

• Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.

• Process foreign collections and exchange rate conversions.

• Research and resolve Members' problems and complaints.

• Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.

• Post, balance, and maintain daily work with proper documentation.

• Scan Electronic Services forms and documents for long-term retention.

• Process Electronic Services mail and supply orders.

• Maintain and destroy branch capture checks for RCU.

Department and Branch Support & Other Functions

• Support and answer the Electronic Services phone que.

• Assist with projects.

• Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.

• Train branches and staff as needed in Electronic Services processes and procedures.

• Create and maintain procedures.

• Perform other duties as assigned