Front Desk Assistant

Front Desk Receptionist

Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles' top health professionals.

Purpose: To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements:

• Previous experience in a receptionist or customer service role
• Previous experience in a senior living environment preferred
• Must possess strong interpersonal communication skills
• Proficiency in basic computer skills, including Word and Excel
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members
• Must be detail oriented and possess strong organizational skills
• Must meet all health-related requirements pertaining to State licensure
• Must maintain current CPR/First Aid credentials
• Must maintain current Food Handlers credentials
• Must maintain annual Continuing Education Credits
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
• Subject to pre-employment screening including physical, drug and TB testing and criminal clearance

Essential Functions:

• Answers the telephone promptly and addresses caller questions in a courteous and professional manner
• Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so
• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary
• Responds to emergency calls from residents and alerts appropriate team members in a timely manner
• Depending upon the community's Caf / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager

Marketing:

• Responds to inquiry calls from prospective residents in a timely and professional manner
• Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance
• Conducts community marketing tours as needed

Administrative:

• Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
• Assists with meal service in the dining area as needed
• Responsible for locking the community at the determined hour in the evening
• Depending upon the community's mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager

Other:

• Attends all required team member meetings and in-service training sessions
• Upholds Residents' Rights as defined by state regulations and by Company policy, at all times
• Supports and upholds all other Company policies, and the service philosophy
• Reliable and Predictable Attendance
• Other duties as assigned