Front Desk Associate

Position Summary
The Front Desk Associate is the first and last point of contact for guests at a hot spring hotel in the Colorado Rocky Mountains. This role is responsible for delivering a welcoming, informative, and efficient guest experience while supporting daily front desk operations in a wellness-focused resort environment.
Key Responsibilities

Greet guests warmly and provide professional check-in and check-out services

Assist guests with reservations, room assignments, and general inquiries

Provide information about hotel amenities, hot springs, spa services, and local attractions

Process payments, room charges, and cash handling accurately

Respond to guest requests and concerns with courtesy and a solutions-oriented approach

Coordinate with housekeeping, maintenance, and spa teams to support guest needs

Maintain a clean, organized, and welcoming front desk and lobby area

Follow all hotel policies, procedures, and service standards

Uphold safety, security, and confidentiality guidelines

Benefits & Perks

Competitive hourly wage based on experience

Health (50% of premium covered) & dental (Full time hourly employees eligible)

Paid time off and holiday incentive pay

Resort perks, including rooms and water amenities

Opportunities for growth within a unique mountain resort setting