Guest Experience & Services

Seasonal Guest Services Staff

Performs the event and guest service activities at the facility as scheduled and supervised by the event/operations director.

Essential duties and responsibilities include the following:

• Work guest experience locations during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
• Provide guest and event information outside in information chairs.
• Provide accommodation for wheelchairs, senior citizens, students and groups.
• Assist with hospitality services as needed.
• Serve as tour guide providing information and assisting visitors and patrons.
• Serve as a tram guide, giving information to guests as they ride trams from the parking lots.
• During day-to-day operations, serve as an ambassador of TRNA, assisting guests, contractors and staff.
• May perform other duties as assigned.

Supervisory responsibilities: Not applicable.

Qualifications:

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work in a fast-paced environment.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.

Education and/or experience: High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

Skills and abilities:

• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.

Computer skills:

• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.

Other qualifications:

• Be licensed to operate a motor vehicle in the United States.

Physical demands:

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
• Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.
• Must be able to work in outdoor all-weather conditions.

Note: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor