Guest Services Associate Swing

Guest Service Associate

The Front office is the communication hub of the resort; Guest Service Associates assume the duties of the front desk, reservations, and concierge and an ambassador and representative of Campbell's Resort as the first and last impression on the guest.

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone, mail, email, or fax. Creates and maintains reservation records and promptly processes any cancellations and modifications.

Must be sales minded. Presents options and alternatives to guests and helps in making choices. Knows the location, layout and types of available rooms, as well as the activities and amenities of the property. Acts as Concierge, being knowledgeable about Chelan. Performs cashiering tasks.

Determines a guest's reservation status and identifies how long the guest will stay. Helps guest complete registration card and assigns room, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Files guest and room information in the designated places.

Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public or hotel events. Processes guest wake-up calls.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess and be able to maintain for entire shift a positive, upbeat personality with a passion for outstanding customer service.
• Must possess basic computer skills, i.e. Word & Excel. Willingness to learn to use computer systems is required.
• Excellent written and verbal English communication skills, both over the phone and in person.
• High school diploma or equivalent.
• Ability to learn quickly and work in fast paced position with constant guest & staff interaction.
• Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Ability to maintain composure under stress.
• Ability to take direction and contribute to a team atmosphere.
• Must be self-motivated and take initiative to keep busy.
• Ability to create and build rapport with internal and external customers.
• Excellent grooming and personal hygiene.
• Stand, sit or walk for extended periods of time (up to 8 hours)
• Continual bending
• Occasional reaching and stooping
• Occasional lifting, pushing and pulling up to 40 pounds, and carrying loads upstairs.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedule to meet business demands.

Provide genuine hospitality to ensure every guest feels like part of the Campbell's Family.

To be empowered to own every guest experience, working at a Mastery level, and inspiring connections in each interaction.

Owning every guest interaction with passion and pride.

Build open, honest relationships through daily meetings, consistent feedback, and common goals.

A challenging and rewarding environment that fosters learning and develops confidence.

Putting our guests' needs first, highest standards of excellence, leading by example with a positive attitude.

Getting to know our guests, developing relationships internally and externally.

Leveraging individual strengths and overcoming differences, cultivating trust and respect, relying on each other for our mutual success.