Guest Services Consultant

Guest Services Consultant

Global Leadership Network - South Barrington, IL 60010

Overview

Salary Range $18.40 - $23.00 Hourly Position Type Temporary Education Level Not Specified Travel Percentage No Travel Category Nonprofit - Social Services

Description

Guest Services Consultant

Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support. This role reports to the Customer Service Manager. Job duration: April 6, 2026 - August 28, 2026.

Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois. We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ. We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches.

Our flagship event is The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States. The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April.

Hybrid Work Schedule: This position currently has a hybrid schedule which includes working from home in Chicagoland, or in the South Barrington office during most of Summit season; June 1-5 and August 3-7 will be required in office service. In person hours may increase based on role responsibilities.

Job Status: Temporary (April 6 – August 28), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime)

Position Team: Service Engagement Team

Reports to: Customer Service Manager

Pay rate for this temporary role of 40 hours per week position ranges from $18.40 - $23.00 p/hr.

Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act). Time off may be subject to black-out dates during GLS peak season and subject to manager approval.

Primary Responsibilities:

• Serve as a front-line ambassador of our brand for guests who wish to register for an event, purchase resources, or who have general questions and feedback.
• Interact with guests daily in receiving calls, responding to e-mails, and website inquiries.
• Daily process data entry that is received through phone, e-mail, and mail into our CRM for guest registrations, edits and changes.
• Most of the time will be serving guests through inbound calls or responding to e-mails.
• Other research, operational projects as assigned and data validation.
• Problem resolution for any guest concerns regarding their registration(s) or resource order(s).

Secondary Responsibilities:

• Complete other duties as assigned by the Customer Service Manager.
• Support GLS Volunteer Training for Registration Solution's Team.
• Actively participate in one-on-one meetings with manager, team meetings, all-staff meetings, and cross-functional meetings, as needed.

Qualifications

Skills/Qualifications:

• Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed
• Fluency in Microsoft Office products & fluency in technology
• High attention to detail & accuracy of data entry
• Comfortable engaging with guests of all personality types through email, phone & chat
• Ability to multi-task while under pressure & remain calm; problem-solver
• Self-starter who is dependable & reliable with a quick response time
• Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace

Education, Experience, and Other Requirements:

• Associate degree (preferred)
• Fluent in Microsoft Applications: Word, Excel, PowerPoint and Outlook. Brushfire familiarity a plus
• 2-3 years' experience in marketplace or non-profit arena a plus
• A vital relationship with Jesus Christ as Lord and Savior and an active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity

Organizational Values:

• Excellence – We bring our best into everything we do, knowing that this honors God.
• Authenticity – We seek to be real and honest, and encourage others to do the same.
• Collaboration – We set aside personal preferences to reach those who do not yet know Jesus.
• Humility – We are flexible, responsible, and respectful of others.

Leadership Behaviors – How we behave:

Pray about everything Build relationships with God and others

Live a spiritually yielded life Never stop learning

Work with a spirit of intensity Recognize that life change is a process

Allocate resources strategically Possess a winning attitude

Intercept entropy at its earliest stages Communicate truth with grace