Guest Services Counter Representative (CarQuest)

Description

POSITION SUMMARY

The Automotive Parts Representative interacts with our commercial and in-store guests providing exceptional customer service. Your job will be to provide detailed information based upon guest inquiries as-well-as to locate and pull parts for guests/order, answering the phone by second ring, and supporting all other team members as needed.

WHO WE ARE

Since 1974, CarQuest has helped thousands of shop owners succeed by being the backbone of the automotive aftermarket. For nearly 50 years we've made sure our local municipalities, schools, repair shops and walk-in customers get the right parts every time. Quality is in our blood and we take pride in what we do. If you're looking to grow your knowledge base, have a desire for success and want to continue our legacy, then we want you on our team. Apply to the largest automotive aftermarket parts supplier in North America. Thinking Car Parts? - Think CarQuest.

WHAT WE NEED FROM YOU

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Partner with GM and AGM to meet and exceed store sales targets / KPIs
• Interact with customers via phone and in person to provide support and information on products and services
• Answer the phone in two rings
• Process orders for commercial and retail accounts.
• Partner with manager to resolve any guest concerns or problems
• Maintains safe and organized workplace
• Maintains the cash register in a neat and accurate manner
• Assist with cycle counts, POG resets and freight when needed.
• Maintain cleanliness of the sales floor and organization of the back of the store
• Open/Close the store
• Other duties as assigned

WHAT WE GIVE YOU

• Great benefits package including PTO, 401k, dental, etc. (available to FT team members)
• Extremely competitive pay
• Bonus program paid monthly
• Great work/life balance (some set schedules are available)
• Opportunity for growth within the company

Requirements

EDUCATION:

• High school diploma/GED

EXPERIENCE:

• Previous customer service experience preferred
• Previous experience working with parts, hydraulic hose, and brake lines preferred

LICENSE(S) AND CERTIFICATION(S):

• ASE Certification is a plus
• A valid Wisconsin Driver's License required
• Applicants must be currently authorized to work in the United States on a full-time basis.