Holiday Inn Express Kitty Hawk – Front Desk Clerk

Front Desk Agent:

Base Rate: $17/hr.

Hours: 3:00 PM to 11:00 PM

If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!

The Holiday Inn Express Kitty Hawk is seeking a warm and friendly service-oriented, Full-Time of Part-Time Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Paid Time Off
• Company Matched 401K
• Associate Travel Discounts per Brand Guidelines

Essential Duties:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure
• Obtain method of payment from guests (credit or cash)
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems

Minimum Qualifications:

• Must be able to perform mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for their full shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Desirable Characteristics:

- Previous guest service experience preferred but not required.

• Highly developed computer skills.
• Well organized and detail oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Full-Time or Part-Time

Salary: from $17.00 per hour