Hotel Desk Clerk NF-01

Summary

This position is located at Pililaau Army Recreation Center (PARC), Waianae, Hawaii (Island of Oahu).

Incentives and Bonuses

• Incentives will not be paid.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

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Duties

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• Makes reservations for incoming guests based on room availability and assists clientele in the completion of required forms and registration cards.
• Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Updates registration information on registration cards. Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, reconciles and secures cash .
• Performs other duties as assigned.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a Tier 1 background investigation.
• Employee may be required to stand for extended periods of time.
• Must be available to work rotating shift to include nights, weekends, and holidays.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

MINIMUM QUALIFICATION CRITERIA:

1. Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
2. Good verbal communication skills and customer service skills.
3. One year hotel front desk experience is preferred.

Resume MUST clearly reflect the knowledge and experience listed under the minimum qualification criteria above.

HIGHLY QUALIFICATION CRITERIA:

1. A minimum of six months of customer service experience in hospitality, retail, or a related industry.
2. Proven experience in handling cash and credit card transactions, as well as operating point-of-sale and reservation system.
3. Proficiency in using computers for administrative tasks, to include email correspondence and data entry.

IMPORTANT:

Note: Applicants who meet both minimum qualifications and highly qualifying/best qualified criteria will be referred to the selecting official for consideration first.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

• The Area of Consideration for this vacancy announcement is LOCAL (Island of Oahu).

(Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 PM HST on 04/30/2026 to ensure timely processing.
• Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

Important Information Regarding Access to Certain Federal Facilities:

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
• Army PAY SETTING Rules/Requirements apply to this vacancy announcement.
• Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
• Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

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