Hotel Front Desk Attendant

Hotel Front Desk Attendant

We are seeking an enthusiastic hotel front desk attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of each shift and generate reports for the next shift.
• Take reservations in person, via email, or over the phone, including group bookings.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Compensation $14.75 - $15.25 hourly About Hampton Inn and Suites — Tallahassee

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners