Hotel Night Auditor

Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our property's vision, mission, and core values.

Responsibilities

• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Assist with reservations via phone, email, or in person, including group bookings.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Hospitality experience preferred but not required-applicants at all experience levels are welcome.