HVAC Technician

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Position Title: HVAC Technician Reports To: HVAC Team Lead

Classification: Non-Exempt

Position Summary:

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Sensigreen Heating, Cooling, & Insulation (the Company) vision, mission, purpose, and values.

Responsibilities:

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.

• Mentor and develop apprentices under his/her care to achieve desired performance metrics.

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist

• Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps.

• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.

• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.

• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.

• Facilitate ESP(inventory) order for all parts required for appointments and ensure preparedness for the day of service.

• Record all material used or consumed on the job for job costing and replenishing.

• Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.

• Transport materials and tools to the job site and provide proper accounting of assigned tools.

• Keep truck clean, stocked and accurately inventoried.

• Protect customer's home from damage while working and leave customer's home cleaner than when you arrived.

• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

• Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.

• Communicate the benefits of Club Memberships.

• Report any safety issues to team lead, supervisor, and/or manager.

• Perform other duties as assigned.

Requirements:

• EPA Certified required.

• A High School diploma or general education degree (GED} required.

• A minimum of five years' experience preferred but not required with manager's approval in maintenance, troubleshooting and correcting diverse HVAC service issues.

• A valid driver's license and approved to drive by Company's insurance carrier.

• Must be highly organized with good attention to detail and follow through.

• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

• Team player working in a team environment.

• Excellent customer service skills with desire to exceed customer expectations.

• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Physical Requirements:

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow} at least 70% of the time.

• Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching,

kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.

• Must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices}.

• Occasionally works from heights 15 feet or higher above ground.

• Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.

• Have good visual acuity.

Position Specific Standards:

• Willing to continue training for personal growth as well as participating in the training of new employees.

• Willing to work hours outside of normal work schedule, if needed.

• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

• Wire and trouble shoot zoning systems (zone boards, dampers, thermostats)

• Knowledge of proper mechanical codes and installation guidelines

• Perform system performance testing including static pressure, airflow (CFM), and capacity checks.

• Diagnose and repair warranty and service issues.

• Experience using Service Titan for job notes, photos and invoicing preferred

• Replace, repair and modify ductwork on new construction and retrofit jobs

• Participate in rotating on call schedule

• Maintain clean, professional workmanship and customer communication.