Hybrid in Miami FL, Associate Customer Care Rep.

Customer Care Professional

Hybrid position located in Miami Florida

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer's primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

• The variety of work - every day and every customer's situation are unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED
• 2+ years of customer service experience

We are hiring for:

• Full-time: This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8-hour shifts, but shifts can change to meet business needs, so it is important that you have open overall availability
• Hours of Operation: Monday-Friday 8am-9pm EST, Saturday and Sunday 10am 6:30pm. Working in the office every Tues & Wed.
• We do pay shift differentials for night, and weekend schedules worked

When you start, we train you:

• It's a combination of virtual "classroom" & "on the job" training that is typically 4 weeks long, but duration can vary
• Hybrid training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break. Subject to change

Pay Range:

$15.03 - $25.16

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.