Intake Specialist

Job Title: Intake Specialist

Job Overview:
Contemporary Staffing Solutions is seeking an Intake Specialist to join our client to support first-point-of-contact efforts and help connect individuals with appropriate services and resources. This role plays a critical part in gathering accurate information, assessing needs, and ensuring timely follow-up for new and existing inquiries. The Intake Specialist will balance customer service, administrative accuracy, and coordination with internal team members. This is an onsite, temporary-to-hire opportunity based in Jacksonville, FL.

Compensation:
$20-23/hour, depending on experience

Work Schedule:
Monday-Friday, 8:30 AM-5:00 PM

Key Responsibilities of the Intake Specialist:

• Serve as the primary front-desk and phone contact, professionally welcoming visitors and managing incoming calls
• Assess initial inquiries by listening carefully, identifying key concerns, and summarizing information clearly for next steps
• Accurately enter and maintain client and applicant information within case management systems
• Coordinate intake appointments and manage calendars to support internal advocates and service teams
• Distribute appointment reminders, correspondence, and informational materials via text, email, or mail
• Maintain organized digital records by scanning, uploading, and updating documentation as needed
• Stay informed on available community, social service, and support resources to appropriately guide callers

Qualifications and Skills for the Intake Specialist:

• An associate degree or comparable professional experience in an administrative, customer-facing, or intake-related role
• Bilingual English/Spanish skills a plus
• Strong verbal, written, and interpersonal communication abilities with a genuine customer-first mindset
• Comfort working with high-volume data entry while maintaining accuracy and attention to detail
• Proficiency with common office technology, including databases, email, spreadsheets, and web-based applications
• Ability to adapt quickly, learn new systems, and collaborate effectively within a team environment
• Reliable, self-motivated, and committed to providing quality support to individuals seeking assistance

Why Join Us?
This opportunity offers hands-on experience in a meaningful, service-driven environment where your organization and communication skills make a real impact. You'll collaborate with a supportive team while building transferable administrative and client service experience. As a temporary-to-hire role, this position also provides the potential for long-term career growth and stability.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.