IT Desktop Support

Desktop Support Engineer (L1)

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely. This will be a full time contract position with 40 hours per week.

Job Requirements:

• A+ Certification or equivalent experience
• Good working knowledge of Active Directory
• 2+ years experience providing technical support in a fast-paced and constantly changing environment up to executive management level.
• Excellent customer service and communication skills including providing VIP support
• Experience supporting large Windows-based environments to desktop level with emphasis on Win 7
• OS / office 2010 as well as Win 8 and O365
• Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
• Support of mobile device

Duties & Responsibilities:

• Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.