Key Holder

Key Holder

Massapequa, New York Retail

We offer great benefits:

• Generous SPIFF plans
• Generous employee discount programs
• Major medical, dental, vision insurance, short term disability & prescription coverage for eligible employees
• 401(k) plan
• Company contribution to retirement savings plan
• Paid training
• Flexible work schedule
• Direct deposit—paid weekly for hourly positions
• Supplemental insurance policies: disability, life insurance, accident
• Company paid life insurance for eligible employees
• Flexible spending account "FSA" for eligible employees
• Dependent care FSA for eligible employees
• Generous vacation time for eligible employees
• Personal time for eligible employees
• 6 paid holidays for eligible employees

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position summary:

Key Holders are responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

Job functions:

• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
• Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties
• Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Open and close registers
• Responsible for counting money and making bank deposits while manager on duty
• Protect company assets by following all loss prevention procedures; train staff on same
• Maintain an open and positive relationship with store management team
• Address all safety concerns immediately
• Report all incidents and accidents immediately and complete online report form
• Update store management team about the progress of the store and staff on a regular basis
• Actively participate in daily huddle meetings
• Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory
• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware
• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be "customer ready" whenever you are on the stage/sales floor
• Recommend related items when appropriate and executes S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Follow and enforce all policies in the company handbook
• Complete other duties as assigned

Qualifications:

• Retail sales experience 1 year (Preferred)
• Retail math experience 1 year (Preferred)
• Leadership experience 1 year (Preferred)
• Bi-lingual (Preferred)

Physical requirements:

• Essential physical ability: frequency - requirement
• Walking: frequent - flat surfaces from point to point
• Standing: constant - all work performed on feet
• Sitting: none
• Stooping: frequent - to pick up cartons at floor level
• Reaching: frequent - to a height of 6 feet
• Lifting: frequent - up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand dexterity: frequent - must be able to use at least one hand to operate register and complete paperwork.
• Pushing/pulling: frequent - move hand jacks from place to place
• Carrying: frequent - up to 50 lbs., up to 10 feet, occasionally more
• Climbing: infrequent - stairs in storage rooms. ladders
• Vision: constant - read labels, recognize boxes, safety in working
• Hearing: constant - safety signals