Logistics Technician

Logistics Coordinator

Kerrville, TX * Full-Time * On-Site

Who We Are

Eterneva turns the ashes or hair of someone deeply loved into a real, lab-grown diamond. We exist because grief is hard, and keeping that person close, in a way that is beautiful, lasting, and deeply personal. That matters. Every single diamond we create represents a life that was extraordinary, and a person still carrying that love forward.

We're not a traditional jewelry company. We're a grief-meets-celebration company with a one-of-a-kind product that has been featured on Shark Tank, CNBC, CBS Mornings, and in countless stories of people honoring the people they've lost. Our team is small and mission-driven, and the work we do every day genuinely changes lives. Clients cry happy tears when they see their diamond for the first time. That's the environment you'd be joining.

Our home base is Kerrville, Texas, a charming Hill Country town on the Guadalupe River, about an hour from San Antonio and 90 minutes from Austin. It's the kind of place where the quality of life is exceptional: low cost of living, stunning scenery, tight-knit community, and zero traffic. If you're ready to ditch the big-city grind and do meaningful work in a beautiful setting, Kerrville delivers on all fronts.

POSITION OVERVIEW

The Logistics Coordinator supports the handling, tracking, processing, and shipment of personalized client assets throughout our production lifecycle. This is a precision-driven, operationally critical role requiring exceptional attention to detail, strong organizational skills, and a deep sense of accountability. The ideal candidate thrives in structured environments, balances multiple priorities effectively, and takes pride in delivering accurate, on-time results.

KEY RESPONSIBILITIES

Shipping & Receiving
Manage creation, shipping, receiving, and processing of welcome kits, homecoming kits, and channel materials
Assemble and prepare assets, load personalized content, and arrange FedEx and courier services
Ensure all required supplies are in stock at all times in coordination with the Operations team

Asset Processing
Execute physical transfer of personal content from welcome kits into carbon purification systems
Handle specialized materials including video-asset creation, specialty containers, and Chain of Custody documentation and labeling

Data Integrity & Chain of Custody
Maintain vaults for personal remains and carbon sets per Company guidelines
Ensure all process documentation is accurate, properly filed, and data is current in Salesforce, Slack, ShipStation, and other business systems

Internal Communications
Respond to update requests from Sales, Customer Experience, and Channel teams regarding asset status
Ensure cross-departmental updates include all relevant, accurate information

Channel & Special Requests
Execute special asset requests from the Channel group, managing competing priorities per the following priority order:
Homecomings (absolute priority)
Welcome Kits
Scheduled processing of personalized assets
Channel / Funeral Requests
Other assets
Perform other duties as assigned (not to exceed ~40% of workload)

HOW SUCCESS IS MEASURED
Accuracy of personalized content in each shippable asset
Accuracy of shipment information and FedEx labeling
Accuracy of status data, tracking info, and schedule dates across all departments
On-time attainment of required-by dates and processing timelines

QUALIFICATIONS
High school diploma or equivalent required; associate or bachelor's degree preferred
Prior experience in logistics, operations, warehouse, or fulfillment roles strongly preferred
Exceptional attention to detail and accuracy in data entry and documentation
Proficiency with business systems (Salesforce, ShipStation, Slack, or similar platforms)
Strong organizational skills with ability to manage multiple competing priorities
Ability to handle sensitive materials with care, discretion, and compassion
Reliable, self-directed, and committed to meeting deadlines
Ability to lift and move packages up to 30 lbs as needed

EQUAL OPPORTUNITY EMPLOYER

Eterneva is an Equal Opportunity Employer.

Eterneva does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or any other characteristic protected by federal, state, or local law. This position is open to all qualified applicants. Applicants requiring a reasonable accommodation to participate in the hiring process should contact us.

HOW TO APPLY

Interested candidates should submit a resume and a brief cover letter describing their relevant experience. We review all applications and will reach out to candidates selected for an interview.

This is a full-time, on-site position located at our facility in Kerrville, TX. Employment is at-will. Eterneva participates in E-Verify and will verify the identity and employment eligibility of all new hires as required by federal law.