Marriott Laguna Cliffs Resort – Group Reservations Coordinator

Group Reservations Coordinator

The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

Qualifications:

• High School graduate or G.E.D. equivalent.
• Six months reservations experience in the hospitality industry
• Knowledge of Outlook, MS Word, and Excel required.
• Experience with Group Sales computer systems including Delphi and SMS
• Occasional evening and weekend work to meet deadlines.
• Capable of using multiple systems at the same time
• Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
• Flexibility and adaptability to a dynamic, evolving environment

Job Responsibilities:

• Keep updated files on all upcoming groups upon receipt of turnover.
• Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
• Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
• Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
• Process travel agent commissions.
• Act as liaison between group and central reservations.
• Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
• Manually assign specific accommodations based upon feature and/or location requests.
• Provide reservation and pick up reports upon request.
• Cross reference Group resumes with system information and ensure accuracy.
• Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person).
• Review no shows from previous night and make corrections as needed.
• Assist accounting in verifying and correcting group guest's folios.
• Ensure all group functions and audits are completed in an accurate and timely fashion.
• Communicate effectively with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner.
• Performs other duties as assigned by hotel/department leadership.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Perched atop the cliffs of Dana Point overlooking the Pacific Ocean, Laguna Cliffs Resort & Spa features 2 year-round heated swimming pools that offer child-friendly zones. This resort features a restaurant and full-service spa, as well as an indoor/outdoor lounge. Beach and harbor access is just 1,500 feet away. Each contemporary guest room at Laguna Cliffs Marriott Resort provides a flat-screen TV and a Bluetooth compatible Tivoli radio. Guest rooms include a coffee machine and plush robes. Ocean view rooms are available.