MEDICAL APPOINTMENT CLERK (Kirtland AFB, NM)

Medical Appointment Clerk (Kirtland AFB, NM)

At General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are looking for a Medical Appointment Clerk for a full-time, civil contract at Kirtland AFB, NM.

Main Responsibilities and Duties

Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.

Supports PCM by name processing for appointments and appropriate access to care timeframes during allocation of standard appointment types.

Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.

Validates eligibility through the Defense Eligibility Report System (DEERS), AND maintains accurate and up-to-date patient schedules and logs.

Receives and electronically delivers telephone messages to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed.

Qualifications, Skills and Requirements

• High school or GED diploma
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Desired knowledge in the following systems: Armed Forces Health Longitudinal Technology Application (AHLTA); Composite Health Care systems (CHCS) and/or MHS GENESIS; Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail

We Offer

• Starting at $20.00 an hour
• Comprehensive Health & Welfare Benefits
• Vacations, holidays and sick leave

Come join our team! A minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) - ISO 9001:2015 and ISO 20000-1:2011 Certified. Member of the Military Spouse Employment Partnership - Department of Defense. Recipient of the HireVets Gold Medallion - Department of Labor. Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia. Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation.

Must be able to pass a US government security investigation and a thorough job verification. Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.