Medical Assistant/EMT, Orthopedics and Sports Medicine

Medical Assistant or EMT

Wentworth-Douglass Hospital is seeking a full-time, 40-hour Medical Assistant or EMT to work onsite Monday-Friday between 8:00 AM and 5:00 PM. Optional weekend shifts are also available for pick-up in our walk-in clinic!

This role requires the ability to thrive in a fast-paced clinical environment and prior patient care experience. The ideal candidate is enthusiastic, motivated, and enjoys working as part of a large, dynamic team. There is an opportunity to work across multiple locations, with onboarding taking place mainly in the Somersworth location.

Job Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Basic Life Support [BLS Certification] preferred

Certified Medical Assistant - preferred

Experience Direct MA experience or medical field work 0-1 year preferred

Additional Job Details (if applicable)

We welcome candidates who are passionate about patient care and eager to continue growing in their Medical Assistant career. A strong foundation—whether through completion of a Medical Assistant course or diploma program, work as an EMT, or at least one year of hands-on professional experience—is highly valued. National MA certification (AAMA, AMT, NHA, or NCCT) is strongly preferred.

Remote Type

Onsite

Work Location

7 Marsh Brook Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.