Member Experience Representative | Wellmark YMCA

Description

There's nothing like working at the Y!

At the Y, strengthening community is our cause. Our staff members are people who drive this cause - it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference - every day.

SUMMARY: This position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.

JOB LOCATION:Wellmark YMCA
SHIFTS AVAILABLE: Various morning and mid-day shifts; maximum 20 hours a week
PAY RATE: $11.00-$13.00/hour based on qualifications
CLOSING DATE FOR APPLICATIONS: May 8, 2026 - Applications will be reviewed on a rolling basis.

ESSENTIAL FUNCTIONS:

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. Maintains lobby appearance and ensure safety measures are in place.
7. Perform additional duties as assigned by supervisor or designated staff person.
8. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Ability to read, write, and perform simple mathematical functions
2. Must be at least 16 years of age
3. Minimum 6 months customer service experience
4. Minimum 6 months of work experience that involved cash handling
5. Basic computer skills
6. Current Red Cross CPR/First Aid/AED Certification OR equivalent - prior to starting
7. Child Abuse Prevention Training - prior to starting, and maintained annually.
8. Training to be completed within the first 30 days and maintained afterwards

WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• The employee is occasionally required to sit; stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
• The noise level in the work environment is usually moderate
• The employee must have the ability to adapt to frequently changing working conditions and to work a flexible schedule.