Member Services Representative

YMCA of Metropolitan Fort Worth Employment Application

Our culture: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential functions:

• Provides excellent customer service to members, guests, and program participants in the Y and on the phone.
• Conducts interviews and/or tours responsive to the needs of prospective members or participants.
• Builds relationships; helps connect guests with other YMCA's.
• Handles and resolves concerns and informs supervisor of unusual situation or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Performs other duties as assigned.

YMCA competencies:

• Community - Demonstrates a desire to serve others and fulfill community needs.
• Inclusion - Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Communication - Listens for understanding and meaning; speaks and writes effectively.
• Decision Making - Makes sound judgments, and transfers learning from one situation to another.
• Quality Results - Strives to meet or exceed goals and deliver a high-value experience for members.
• Emotional Maturity - Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications:

• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Work environment & physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

This position is for locations all in the YMCA of Metropolitan Fort Worth. If selected for an interview, we will determine the best location for you. Options are as follows:

• Airport Area YMCA
• Benbrook Community Center YMCA
• Amon G. Carter, Jr. Downtown YMCA
• Hood County YMCA
• Joshua Community YMCA
• William M. McDonald YMCA
• Northpark YMCA
• Northwest YMCA
• Ryan Family YMCA

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.