monday.com Service Specialist I

Monday.com Service Specialist

AXANEXA is hiring a Monday.com Service Specialist to join our team. This is an intermediate level position implementing workflows and automations in Monday.com. As a Monday.com Platinum Partner, AXANEXA helps customers get the most out of their Monday.com experience by offering implementation, integration, and custom app development services.

Monday.com is a global leading work management platform utilized by 150k+ businesses as a core tool. Monday.com has developed an ecosystem for partners to create client specific custom app ranging from custom UI to full feature apps.

This is a full-time position featuring flexible hours, remote work, PTO, and benefits.

Responsibilities

Below are some of the responsibilities a Monday.com Service Specialist is expected to take on in their position:

• Build custom processes and workflows in Monday.com
• Document current and future process workflows
• Document training materials for new Monday.com workflows
• Learn to integrate Monday.com with other systems
• Provide technical support to customers; client facing and engaging on demand
• Work to ensure the solutions meet project needs

Job Qualifications and Skill Sets

Below are the qualifications that are expected of a Monday.com Service Specialist:

• At least 2 years Monday.com experience is required with demonstrable product certification
• 2-year associate in business related major, or correlative work experience, required. 4-year bachelor a plus.
• Intermediate skill level of MS Suite / Google Suite.
• Proficiency in English required. Additional languages a plus.
• Demonstrates ability to understand business processes (e.g., CRM, HRM, PMO, Marketing Management).
• Working understanding of Spreadsheets and Macros.
• Good listening, analytical, problem-solving, and troubleshooting skills.
• Professional communication skills: writing, speaking, and presentation.
• Flowchart tool experience a plus.
• Gaming mindset is a plus.
• IFTTT experience is a plus.