Mortgage Lending Trainer

Mortgage Lending Trainer

The Mortgage Lending Trainer is responsible for training personnel on products, software, policies, procedures, and all regulations pertaining to state, federal, and lending compliance.

Essential Functions:

• Partners with Director of Mortgage Lending Training to provide training to new hires on processes, products, services, and systems to enable sales and service success within a reasonable time after hire.
• Evaluates the effectiveness of training programs by analyzing learner feedback and ensures content in training programs meets the business needs.
• Assists with the design and development of training programs to meet the ongoing needs of the end to-end lending process encompassing sales, fulfillment, and service.
• Creates design documents, course content, test criteria, handouts, learning aids, and evaluation/measurement tools for all lending training programs.
• Regular, reliable, and predictable attendance.

Marginal Functions:

• Enters new hires and maintains information in the Encompass system.
• Assist in creating and fostering a talent and performance culture within the organization by developing tools and strategies that promote productivity and improve sales, service, and operational performance levels.
• Participate on special projects as needed.
• Stay abreast of industry changes by participating in conferences and educational opportunities, reading professional publications, and participating in professional organizations.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Minimum Educational & Experience Requirements:

• High school diploma or equivalent required
• Bachelor's degree in relative field preferred
• 4 years + extensive experience in bank and mortgage accounting and the related functions.

Minimum Skill Requirements:

• Professional and effective verbal and written communications
• High degree of detail orientation
• Strong organizational skills
• Ability to work independently with minimal supervision
• Proficient with MS Office
• Understanding and familiarity with Encompass LOS required

Physical Demands:

• Continuous stationary position, particularly, but not limited to, at a desktop computer
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic

Work Environment:

• Office environment; remote and hybrid flexibility if determined by management.
• Occasional travel as necessary to support onboarding and training of new employees

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.