Night Auditor

Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our property's vision, mission, and core values.

Responsibilities

• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Process payments, generate invoices, and balance transactions at the end of each shift.

Qualifications

• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Hospitality experience preferred but not required-applicants at all experience levels are welcome.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.