Non-IDD Intake Navigator

Purpose of Position- Assists clients, families, and community partners in navigating the intake and determination process, and in accessing needed services and supports through the application process. Works closely with other A&I Avenues departments and outside agencies to process referrals from a variety of sources and provides resources as needed. Maintains regulatory compliance in multiple data systems and ensures phone calls and referrals are processed in accordance with prescribed timelines. Supports a team culture of high customer service and is adaptable with ongoing changes.

Essential Duties/Responsibilities

• Manages incoming non-IDD phone calls in accordance with prescribed timelines.
• Completes intake screenings and processes referrals for potential HCBS/CFC, SNF, and PACE applicants.
• Assists the Intake Supervisor as needed in assigning cases to Intake Case Managers in accordance with agency procedures.
• Regularly requests required documentation from providers via fax.
• Provides resources to clients, families, advocates, and community partners.
• Provides excellent customer services by connecting callers with the appropriate case managers/agency staff and escalating complaints to management.

• Effectively represents A&I Avenues in developing relationships and providing consultation to both staff and outside agencies.
• Assists with processing incoming referrals received via email and/or fax.

• Ensure that all required documentation is completed in accordance with applicable Federal, State, and A&I Avenues rules and regulations.
• Maintains current knowledge base to ensure duties are performed in compliance with all applicable rules and regulations.
• Make sure all tasks/processes are documented using established format and that the documentation is used, updated as needed and maintained current.

• This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenue standards.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.

Other Duties/Responsibilities

• If position occupant has M.S.W., may supervise or assist in supervision of social work interns.
• Other duties as assigned.

Job Qualifications

Knowledge, Skill, and Ability:

• Solid skills in working with people with disabilities.
• Independent judgment and discretion in monitoring, advising, and advocating for clients and their families.
• Person-centered, creative problem solving and strengths-based solution-finding.
• Ability to manage workload independently and prioritize tasks/goals in order to meet timelines.
• Ability to work effectively in a team setting.
• Effective and professional written and verbal communication skills with clients and groups at all professional levels.
• Strong planning, time management, and organizational skills.
• Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills.

• Possession of a valid driver's license and ability to meet A&I Avenues driving requirements.

Training/Education:

• High School diploma required
• Bachelor's Degree highly preferred

OR

• Five years' experience working in long term services and supports which includes Intellectual or Developmental Disabilities

OR

• Some combination of relevant education and experience appropriate to the requirements of the position.

Working Environment/Physical Activities

• Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.
• In the field workdays required on a regular basis. Living arrangements on the Colorado front range strongly preferred.
• Ability to work autonomously while remote.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.