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Job Description

Dispatch Support Associate - Urgently hiring in Cypress!

Job Title: Dispatch Support Associate
Pay: $20 - $22 per hour
Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm (schedule may rotate, must be flexible)
Start Date: ASAP

Looking for a role that offers growth opportunities and the chance to develop critical skills? Join Helpmates Staffing as a Dispatch Support Associate in Cypress, CA, and make an impact every day. This position provides an exciting opportunity to work in a fast-paced environment supporting a leading equipment service provider, with potential for temp-to-hire based on performance and business needs.

As a Dispatch Support Associate, you'll be a key contributor to operational success. Your focus will be on coordinating technician schedules, ensuring prompt service delivery, and providing outstanding customer support. You'll collaborate closely with dispatch teams and managers to meet customer needs efficiently and help keep the business running smoothly.

What You'll Do
As a Dispatch Support Associate, you will be responsible for:

• Opening new service calls and processing breakdown work orders quickly to minimize downtime.
• Dispatching technicians to customer sites using GPS and other tools to maximize travel efficiency.
• Keeping customers informed about service call statuses and updates following company procedures.
• Prioritizing and managing urgent, emergency, and after-hours calls, following up to ensure issues are resolved.
• Maintaining and updating service call systems, including managing records for National Account and iTrack customers, ensuring accuracy and compliance with IVR protocols.
• Reporting accidents involving company equipment or vehicles promptly to relevant personnel.
• Monitoring and updating customer trucks that cannot be repaired within 24 hours and providing consistent status updates.
• Reviewing customer billing notes to ensure accurate invoicing before work orders are finalized.

What You'll Bring
The ideal candidate for this role will have:

• 1-2 years of dispatch experience or related administrative roles.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite or similar software.
• Ability to interpret safety procedures, operational instructions, and manuals effectively.
• A proven track record of building collaborative relationships across teams.
• Flexibility to work off-hours, including potential mandatory Saturdays, as needed.
• Willingness to take on additional responsibilities as required.

Why Join Us in Cypress, CA?

• Enjoy a supportive and team-oriented work environment with opportunities for career growth.
• Competitive pay with potential for permanent placement.
• Gain valuable experience working with a trusted equipment service provider focused on customer satisfaction.
• Be part of a professional, safety-focused workplace committed to operational excellence.
• Benefits offered upon permanent hire may include health coverage, retirement plans, and more.

Location & Schedule:
This position is on-site in Cypress, CA, offering shifts from 7:00 am to 4:00 pm or 8:00 am to 5:00 pm. Flexibility to work off-hours or Saturdays may be required based on business needs.

Ready to Take the Next Step?
If you're eager to begin a rewarding career supporting a dynamic team in Cypress, apply today or contact our recruiting team to learn more. Don't wait - we're hiring now!

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Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.