Office & Administrative Specialist, Intermediate – Student Records & Support Specialist

Job Details

Working Title: Student Records & Support Specialist
Job Class: Office and Administrative Specialist, Intermediate
Agency: Minnesota State

• Job ID: 94014
• Location: Minneapolis
• Telework Eligible: Yes, May be eligible for partial telework per Minneapolis College's Telework Guidelines
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/05/2026
• Closing Date: 05/26/2026
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Minneapolis CC-AFSCME
• Division/Unit: MnSCU Minneapolis TC / MnSCU Minneapolis TC Class
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Records and Registration
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Job Description

This position provides critical support to the Records Office and Student Affairs division by processing student records requests, assisting with records-related projects, and providing administrative support to the Registrar's Office and Student Services. The role supports data integrity, ensures compliance with federal and state reporting requirements, and offers student-facing services through email, phone, and in-person engagement. This position is essential in maintaining accurate academic records, coordinating transcript processes, and assisting with the continuous improvement of records-related workflows.

Responsibilities include, but not limited to:

• Processing outgoing transcript via the Clearinghouse, mail, and microfilm/Access records.
• Check in students during 1Stop events and enrollment-related activities.
• Provide support to Student Affairs leadership in managing confidential records and communications.
• Assist staff and students with understanding enrollment policy and procedures.
• Monitor and resolve Clearinghouse enrollment and error reports

Minimum Qualifications

• Ability to communicate effectively with customers and understand information.
• Knowledge of customer services practices and principles sufficient to identify each customer's needs, meet quality standards for services.
• Ability to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.
• Ability to use database management skills and data entry to develop and maintain databases, retrieve information, and maintain accurate records and reports.
• Word processing skills sufficient to use software to create, format, edit, print and save a variety of documents, including spreadsheets, tables, charts and graphs, Microsoft applications.
• Demonstrates an ongoing understanding of cultural fluency, incorporate culturally responsive practices, and actively engages in antiracism professional development learning opportunities.

Preferred Qualification

• Knowledge of student records practices and FERPA regulations.
• Experience working in a higher education environment.
• Familiarity with Minnesota State Colleges and Universities systems and protocols.
• Customer service experience in a records or enrollment office setting.
• Proficiency with office technology and student information systems (e.g., ISRS, ImageNow, National Student Clearinghouse).

Other Requirements

In order to be considered for this position, you must be in good standing with Minneapolis College.

Application Details

How to Apply

To view the full job posting and to apply, please visit Minnesota State Career site and search for Job Posting Number JR0000004789 or filter for Minneapolis Community and Technical College as the institution.

Contact

If you have questions about this position, contact Victoria Le at [email protected] or 612-659-6573 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Victoria Le at Victoria . [email protected].

About Minnesota State

Minnesota State is the third largest system of state colleges and universities in the United States and the largest in state with 26 colleges, 7 universities, and 54 campuses. Minnesota State is making a difference; from the students we serve, to our business partners and to those we employ.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.