Office Assistant (F&C)

Salary : $33,657.84 - $38,706.52 Annually
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 08851
Department: Social Services
Division: Family and Children
Opening Date: 04/27/2026
Closing Date: 5/8/2026 11:59 PM Eastern

General Statement of Duties

The Family and Children's Division of the Forsyth County Department of Social Services is seeking a highly motivated and dependable Office Assistant to provide essential administrative and operational support to Division staff. This is an in-person position that serves as a key point of contact for clients, community partners, and internal staff, requiring professionalism, strong customer service skills, and the ability to multitask in a fast-paced environment.
Distinguishing Features
The Office Assistant position within the Child Welfare Division provides critical administrative and operational support necessary for the effective delivery of mandated child protective services.

This position includes routine retrieval of files for scanning and electronic filing, which requires the ability to push, pull, stoop, bend, and lift up to 25 pounds. The role also involves retrieving and stocking office supplies, including copier paper, on a regular basis.
Additionally, this position requires prolonged periods of sitting while performing computer based tasks, answering phones, and completing administrative duties.
Minimum Education and Experience

Graduation from high school or GED and at least one year of office/clerical experience.

A higher education level may be considered as a substitution for part of the experience requirement.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to:

• Greeting and directing visitors,
• Answering and routing incoming calls, gathering information to assess customer needs,
• Retrieving and managing physical and electronic files,
• Processing incoming and outgoing mail,
• Navigating electronic filing systems, responding to inquiries,
• Collecting buccal samples as required, and performing other duties as assigned.
• The ideal candidate will possess strong written and verbal communication skills while maintaining professionalism and sensitivity.
• Excellent organizational and computer skills, along with a high level of attention to detail and accuracy, are necessary for success in this role.

Click to view information.

Click to view information.

These links do not apply to positions that are Part Time, no benefits.
01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Advanced Degree

03

How many years of direct administrative/clerical support experience do you have?

• 0-1 years
• 2-4 years
• 5 or more years

04

Do you have a valid NC driver's license?

• Yes
• No

05

What best describes your level of computer skills?

• Entry Level
• Intermediate
• Advanced

06

Do you have professional experience using an electronic record system?

• Yes
• No

07

Do you have experience handling confidential or sensitive information in a professional setting?

• Yes
• No

08

Are you an NC Notary Public? If yes, when does your commission expire?
09

What is your experience level working with Microsoft Suite (Excel, Word, Teams)?

• Entry Level
• Intermediate
• Advanced

Required Question