Part-Time Hotel Front Desk Attendant

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

• PEP reservation system preferred
• Must be able to stand on your feet for 8 hours during a typical shift
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems