Patient Access Lead: Registration ECU

Patient Access Lead

The Patient Access Lead is responsible for adhering to Federal, State, and Local guidelines and works directly with patients and clinical teams to support the delivery of services. Responsibilities include, but are not limited to registration, scheduling, insurance verification, collection of patient payments, enhancing the patient experience, and communicating with internal departments. The Patient Access Lead is proficient in applications and systems such as EPIC, Passport, LBI (Patient Tracking), PassagePoint (visitor management) and other supporting information systems.

The Patient Access Lead has extensive knowledge of all registration functions within their supported area. They respond appropriately to inquiries and complaints, troubleshoot and resolve issues independently, ensure office equipment is functioning properly, including placing service calls when needed and performing audits of hospital accounts to ensure insurance accuracy and quality. The Patient Access lead promotes and maintains a safe and supportive working environment for all staff. The Patient Access lead is expected to support multiple sites based on department/operational need (floating) which may include travel to another campus or site not listed as their home location.

The Patient Access Lead supports the daily operations by applying technical, creative, and critical-thinking skills. The Patient Access Lead also participates in QA activities, training, and productivity support for Patient Access level I, II, and III team members. They act as a resource, provide problem-solving assistance, and make operational decisions in the absence of the supervisor. The Patient Access Lead handles complex accounts and higher volumes, serves as a Subject Matter Expert (SME), and supports departmental projects and organizational initiatives. Assist with employee scheduling/call outs.

Additional duties may be assigned as needed.

Qualifications

High School diploma or equivalent

Minimum three (3) years clerical experience, medical terminology, including filing, computer skills and basic telephone skills

Minimum three (3) years medical front office experience, preferably within an acute healthcare system environment

High level of computer keyboarding skills for data input

Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel

One (1) year supervisory experience preferred

Associates degree or equivalent experience preferred