Patient Access Lead: Registration ECU

Job Description

The Patient Access Lead is responsible for adhering to Federal, State, and Local guidelines and works directly with patients and clinical teams to support the delivery of services. Responsibilities include, but are not limited to registration, scheduling, insurance verification, collection of patient payments, enhancing the patient experience, and communicating with internal departments. The Patient Access Lead is proficient in applications and systems such as EPIC, Passport, LBI (Patient Tracking), PassagePoint (visitor management) and other supporting information systems.

The Patient Access Lead has extensive knowledge of all registration functions within their supported area. They respond appropriately to inquiries and complaints, troubleshoot and resolve issues independently, ensure office equipment is functioning properly, including placing service calls when needed and performing audits of hospital accounts to ensure insurance accuracy and quality. The Patient Access lead promotes and maintains a safe and supportive working environment for all staff. The Patient Access lead is expected to support multiple sites based on department/operational need(floating) which may include travel to another campus or site not listed as their home location.

The Patient Access Lead supports the daily operations by applying technical, creative, and critical-thinking skills. The Patient Access Lead also participates in QA activities, training, and productivity support for Patient Access level I, II, and III team members. They act as a resource, provide problem-solving assistance, and make operational decisions in the absence of the supervisor. The Patient Access Lead handles complex accounts and higher volumes, serves as a Subject Matter Expert (SME), and supports departmental projects and organizational initiatives. Assist with employee scheduling/call outs.

Additional duties may be assigned as needed.

Qualifications

High School diploma or equivalent

Minimum three (3) years clerical experience, medical terminology, including filing, computer skills and basic telephone skills

Minimum three (3) years medical front office experience, preferably within an acute healthcare system environment

High level of computer keyboarding skills for data input

Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel

One (1) year supervisory experience preferred

Associates degree or equivalent experience preferred

Licenses Required: N/A

Licenses Preferred: N/A

Certifications Required: N/A

Certifications Preferred: N/A

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.