Patient Account Representative

Description

• Identify and monitor delinquent accounts using computer systems and a variety of programs.
• Confer with patients by telephone or in person to determine reasons for the delinquent account.
• Advise patients of options for payment of delinquent accounts. To include payment in full, payment plans, payroll deduction, Paid Time Off (PTO) cash in and wellness benefits.
• Contact uninsured patients to establish a means for payment.
• Compile information on uncollectible accounts ready for approval for an outside agency.
• Answer, assist and document phone calls to the business office.
• Recognize accounts that may be eligible for financial assistance or need for dismissal.
• Advise senior management of bad debt cases which should take the legal route with the designated agency
• Assist management in the reporting and evaluation of key performance indicators related to Account Receivable and related bad debt.
• Develop meaningful management feedback on front-end problems related to the quality of accounts receivable and their eventual collectability.
• File accounts with probate courts for estates and with district court for bankruptcies.
• Communicate with outside agencies for settlements, reconciling accounts, payments and adjustments, detail statements, consent for treatment forms, and information for suit accounts.
• Update and note corrections of patient files as needed.
• Show up on time and ready to work when arrive.
• Supports and abides by the mission, values, and policies of CHCS in all activities.
• On-going compliance with CHCS educational requirements.
• All other duties as required.

Requirements

Competencies

• Communication, oral and written
• Customer Service
• Detail Oriented
• Organized
• Accurate
• Commitment to Excellence

Computer skills: Microsoft suite of products including excel.

Office Equipment Skills: 10-key, Copy Machine, Fax Machine, Telephone