Patient Billing Support Specialist

Customer Service Representative

We are seeking a Customer Service Representative to join our team as a Patient Billing Support Specialist! The Patient Billing Support Specialist serves as a primary point of contact for patients of a vision practice with questions about their bills, insurance coverage, and payment options. This role is ideal for someone who enjoys helping patients, thrives in a call-focused environment, and has experience explaining medical billing in a clear, compassionate way.

Responsibilities:

• Answer incoming patient phone calls related to billing, statements, balances, and payment options.
• Explain insurance benefits, co-pays, deductibles, and billing terminology in a clear and courteous manner
• Research and resolve billing questions, discrepancies, and concerns accurately and timely
• Document customer interactions and actions taken
• Coordinate with clinical, billing, and insurance staff to resolve patient issues
• Maintain compliance with HIPAA and patient confidentiality standards

Benefits:

• Competitive compensation
• DailyPay
• Paid time off
• Paid holidays
• Health insurance for full-time employees
• Dental insurance for full-time employees
• Vision insurance for full-time employees
• Employer-paid life insurance for full-time employees
• Employee assistance program
• Voluntary benefit plans offered to full- and part-time employees
• Retirement plan
• Wellness program
• Free continuing education through our learning management system
• Great team to work alongside

* Further benefit details listed on total rewards guide

Qualifications:

• Computer proficiency including Microsoft Office (Excel, Word, and Outlook)
• Knowledge of Medicare and Medicaid policies as well as general insurance knowledge preferred
• Excellent interpersonal, communication, and time management skills
• High ethical and professional standards
• Strong analytical and problem solving skills