Patient Collections Specialist

Patient Collections Specialist

Bethany Medical, the largest independent established multi-specialty group in central North Carolina, is seeking a patient collections specialist to join our team. Voted "business of the year" in 2018 and one of the "fastest growing companies in the triad" from 2019 to 2022, we are an established independent multi-specialty practice located in Greensboro, High Point, Winston Salem, Jamestown, Kernersville, North Wilkesboro, and Mt. Airy. Our mission at Bethany Medical is to provide excellent care through a multi-specialty approach from prevention to intervention of potentially life-threatening health problems.

Job description: The patient collections specialist is responsible for timely and accurate monitoring, processing, and posting of patient payments. Position provides excellent customer service, research, detailed documentation of collection efforts, and prompt resolution of account discrepancies.

• Answer incoming phone calls regarding patient statement/balances.
• Place outgoing phone calls to collect patient balances.
• Process and apply payments to patient accounts.
• Process accounts for outside collections.
• Reconcile deposits from each office location daily.
• Balance credit cards based on online banking system.
• Review and resolve patient billing issues.
• Provide itemized bills for patients, attorneys, etc.
• Performs other duties as required.

Bethany Medical offers a full benefits package to include: employee medical/dental/vision insurance. Family coverage available at discounted rate. Employee life insurance. Generous PTO. Employee short term disability. 401-K with company matching. Paid company holidays.

Bethany Medical (BM) is a multi-specialty medical practice serving the triad and surrounding communities since 1987. BM is open seven days a week, with multiple convenient locations in Greensboro, Winston-Salem, High Point, Kernersville, Jamestown, North Wilkesboro, and Mt. Airy, North Carolina. Bethany Medical offers urgent care, primary care, pain management, diagnostic testing, and specialty care services onsite. Bethany Medical is staffed with board certified physicians and advanced clinical providers representing eight medical specialties. Bethany providers are known for prompt and personalized care. BM employs over 65 providers and over 550 full and part-time employees.