Patient Coordinator, Penn Dental Family Practice

Patient Coordinator, Penn Dental Family Practice

Penn Dental Medicine's Family Practice (PDFP) is interested in hiring the best and the brightest patient coordinator looking to broaden their skill sets and gain valuable experience in the art and science of the dental field. As a member of the PDFP family, individuals are provided the opportunity to work alongside a team whose mission is to provide quality dental care which exceeds patient expectations. Ideal candidates must:

• Be ready to have a voice on a highly collaborative team
• Stay thirsty and always seek to learn and improve upon patient service and clinical practice
• SMILE…because WE make people smile!

Penn Dental Family Practice is comprised of over 35 doctors, 18 dental hygienists, 26 dental assistants, 18 staff AND GROWING! Together, the team works collaboratively to provide multi-specialty care utilizing leading techniques in patient care.

Our ideal candidate will assist the Penn Dental Family Practice in providing patient-focused experiences supporting the delivery of high-quality care.

PATIENT EXPERIENCE:

• Professionally greet & assist patients by scheduling appointments, providing explanation and translating information concerning dental clinic, charges, policies, & procedures.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
• Educate and motivate patients by giving oral hygiene and plaque control instructions, presents and explains treatment plants to patients, demonstrates effective communication to bridge the gap between a pending treatment plan and a completed treatment plan, provides postoperative instructions and schedules and subsequent visits.

PATIENT COORDINATOR RESPONSIBILITIES:

• Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial & billing data. Handle all insurance verification as well as pre- and post-appointment activity. Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data. Provide coverage and support as needed for the practice.
• Checking in/checking out, patient registration, appointment scheduling, and referrals/pre-authorizations.
• Review appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow.
• Respond to routine treatment & billing questions.
• Reconcile daily cash receipts. Collect co-pays and explain PDFP polices regarding co-pays required at the time of service.
• Accurately create schedules with the faculty practices meeting targeted daily goals.
• Other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

OPERATIONS:

• Maintain patient confidence and protects operations by keeping information confidential.
• Protect patients and employees by adhering to infection-control policies and protocols.
• Conserves dental resources by using equipment and supplies as needed to accomplish job results; monitors inventory; maintains proper usage and operations of equipment.
• Expand technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Flexibility in scheduling is required for all positions.
• Contribute to team effort by accomplishing and supporting as assigned.

PROFESSIONAL ATTRIBUTES:

• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work as a team in a variety of roles, assignments and duties
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the practice
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey skills, knowledge and qualifications to patients

DESIRED EXPERIENCE & POSITION EXPECTATIONS:

• A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required.
• Proficiency with Axium strongly preferred.
• Excellent interpersonal skills; ability to interact with all levels as well as a diverse population; excellent organizational and detail-oriented skills
• Computer proficiency required
• Previous experience working in healthcare environment strongly preferred.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Dental Medicine

Pay Range

$18.99 - $23.00 Hourly Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy