Patient/Office Coordinator

Job Title

Job Summary: Promptly and professionally greet and assist customers, schedule appointments, and accurately complete patient registration information. Proper telephone etiquette and processing information for billing.

Duties and Essential Functions:

• Answer phones, schedule appointments, complete patient referrals and documentation in a timely manner.
• Complete all registration activities, check-in to check-out, obtain and maintain current demographics and insurance information.
• Daily cash management (collects payments, explain financial requirements, etc.), includes daily balancing, verification, and deposit. Insurance verification prior to patient visit, when applicable.
• Manage office correspondence, medical record documentation, and process medical records requests.

Education/License/Certification/Other Requirements:

• Minimum requirement: High School diploma or GED
• Must be able to type 35 correct words per minute
• Preferred qualifications: One year experience in medical office setting

Working Environment:

Works indoors in an office/clinic setting. The noise level is usually moderate.

Physical Demands:

• Constantly required to maintain a stationary position behind a computer.
• Frequently required to move about inside the department.
• Constantly required to communicate telephonically and face to face with colleagues and customers.
• Constantly required to operate a computer and telephone.
• Constantly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.