Patient Representative

Patient Advocate

Primary assignment is to serve as liaison between patients/families and organization as a whole and between the institution and the community it serves. Provides a specific channel through which patients/family can seek solutions to problems, concerns and unmet needs. As a patient advocate, enables patients and their families to obtain solutions to problems by acting in their behalf with administration or any department or service, and by recommending alternative policies and procedures in order to improve service to patients. As the institution's direct representative, interprets philosophy, policies, procedures and services to patients and their families and visitors.

Serves as co-chair of the Ethics Committee and is assessable to hospital staff, physicians, patients and families if ethical issues arise in patient care.

• Evaluates the level of patient satisfaction with the Hospital experience.
• Collects data and channels information about patient care problems to appropriate departments and services in order to make recommendations for changes in Hospital Procedures and Policies.
• Meets regularly with AVP of Quality monthly.
• Prepares quarterly reports detailing problems, concerns, issues and resolutions. Annually submits a summary of year's activities, goals and objectives and any recommendations for improving patient satisfaction.
• Participates in organizational ethics functions to improve outcome by respecting patient rights.
• Provides administrative functions for the bio-ethics committee (ie. agenda, attendance sheet, minutes)
• Creates and/or revises policies and procedures as appropriate and as assigned.
• Ensures Bayonne Medical Center full compliance with department of health and accrediting agencies standards for patient rights and rights and responsibilities of the individual.
• Maintains patients advance directives filed alphabetically.
• Makes advance directives readily available for nursing supervisors 24/7 in the nursing office.
• Assist patient(s) in completion of advance directives.
• Performs other duties as assigned

What We're Looking For

EDUCATION: Bachelor's Degree preferred.

EXPERIENCE: 3-4 years in a hospital setting and an understanding of hospital operations

QUALIFICATIONS: Ability to convey warmth and interest in the patient as a person in their experience. Interest in working with individuals in resolving problems and ability to identify patient-related trends and act as a facilitator for change.

WORKING CONDITIONS/HAZARDS: Exposure to communicable diseases, blood and blood products, illness, confused and/or combative patients, hazardous chemicals, stressful situations, x-rays sharp instruments and needles, and electricity.

PHYSICAL REQUIREMENTS: Standing, Walking, Lifting; occasionally must reach above head, carry medium to light equipment, and stoop.

REPORTS TO: Site Manager, Patient Experience Department

What We Offer

• Competitive compensation based on experience and qualifications
• Comprehensive health, dental, and vision insurance
• 401K, Retirement savings plan
• Generous Paid Time Off (PTO) and paid holidays
• Tuition Reimbursement
• Opportunities for professional growth, development, and continuing education
• Employee wellness programs and resources

Influenza Vaccinations are a requirement for employment. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date, during the influenza season, if you are offered employment, unless you request and receive an approved medical exemption.

We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.