Patient Representative

Patient Representative

Greets, instructs and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serves as a liaison between patient and clinical support staff.

Duties and Responsibilities:

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager. Follows established policies and procedures; adheres to OSHA Regulations.

Performance Requirements Knowledge, Skills, and Abilities:

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education:

High school education or equivalent

Experience and Skills:

• Strong communication skills with consistent incorporation of judgement and discretion.
• Working knowledge of medical terminology and coding preferred. Previous two years in a front office using medical management software preferred.
• Previous typing or data entry at 40 wpm experience.

Typical Physical Demands:

• Frequent mobility and/or sitting required for extended periods of time.
• Some bending and stooping required.
• Requires occasional lifting up to 50 pounds of boxes of paper.
• Requires manual dexterity to operate office technology.
• Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
• Requires hearing within normal range for telephone use.

Typical Working Conditions:

• Work is performed in an office environment and requires both desk and counter work.
• Frequent contact with employees and outside agencies.
• Continual patient contact may involve dealing with angry and upset people.