Patient Service Representative – Ocean Point_PCPE (Full-Time, 40 Hours, Day Shift)

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Ensures that patients and their families receive warm, friendly and considerate assistance while having a commitment to the mission of The Queen's Health Systems (QHS).

• Responsible for planned care team outreach assignments for patients (i.e., pre-visit, day of visit and between visits).

• Performs front desk and administrative duties according to established guidelines, policies and procedures.

• Works collaboratively to assist other members of the care team.

II. TYPICAL PHYSICAL DEMANDS:

• Seeing, hearing, finger dexterity, standing, sitting.

• Continuous: Speaking, grasping.

• Frequent: walking, bending/stooping below waist level, squatting, twisting, reaching above, at and below shoulders, repetitive arm/hand motion, lifting 10 pounds.

• Occasional: kneeling, crouching, climbing, horizontal lifting/carrying up to maximum of 50 pounds with assistance, floor to waist lifting/carrying up to 40 pounds and pushing/pulling maximum weight of 5 pounds of force.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

• Ability to perform 7,200 adjusted keystrokes per hour.

• Current BLS certification.

B. EXPERIENCE:

• One (1) year customer service experience, preferably in a healthcare setting.

• Bilingual in English and Chinese, Japanese, Filipino dialect or Vietnamese preferred.

• Experience to demonstrate:

o Knowledge of Microsoft Office (Word, Outlook and Excel).

o Ability to multitask, strong organizational skills.

• Knowledge of medical terminology and electronic medical record (EMR) preferred.

Equal Opportunity Employer/Disability/Vet