Patient Services Representative

Excelsia Injury Care

Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia we deliver the full continuum of outpatient care within one seamless connected system. Our diverse team of medical specialists offers a wide range of treatment services covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens we integrate environmental, social, and governance (ESG) considerations into our business practices ensuring that we positively impact the healthcare companies we serve our employees and the communities we reach.

Job Duties

• Greeting patients and checking patients in and out with proper customer service etiquette.
• Following up with confirmation calls and no-show calls.
• Scanning and uploading paperwork to the EHR requesting hospital records faxes updating spreadsheets and keeping emails up to date.
• Drug screening
• Keeping reception area and patient rooms clean and organized.
• Supports chiropractors by preparing patients for exams updating medical records and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
• Coordinates administrative and non-clinical support for chiropractic providers including patient intake chart preparation and follow-up documentation.
• Assists with the flow of patient care by managing schedules obtaining prior authorizations and ensuring chiropractors have complete documentation prior to treatment.
• Serves as a liaison between chiropractic providers and patients for appointment coordination documentation and patient education under provider direction.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.

Additional Skills/Competencies

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Patient management skills.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients, and co-workers.
• Ability to triage patients taking basic vitals (blood pressure, pulse, and respiration).

Physical/Mental Requirements

• Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Why Work For Excelsia Injury Care

We offer a competitive salary, a great and stable work environment, as well as an amazing benefit package!

Offered Benefits include:

• Medical, dental, and vision plans through CareFirst with PPO and HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state, or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.